Ragmate.com online shop allows customers to order unique rug products quickly and easily. Shipping within Finland takes 2-3 working days and 2-6 working days to other countries, from the date of order. During peak or seasonally affected periods, changes to specified delivery times may occur. In some exceptional cases, a member of personnel will be in contact regarding delivery of a customer’s order.

When an order has been received, customers will be sent an email confirmation from ragmate.com online shop. A second email, of delivery confirmation, will be sent when the package has been dispatched. An order tracking ID is included in the delivery confirmation so customers are able to track the progress of packages. If you fail to receive an order confirmation shortly after placing your order, please contact the online shop customer service by emailing [email protected] or calling +358 (0)40 7089 148.